Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Locally courier services by Sprint Couriers
and Cross-border courier by logistics companies.
Do You Ship Internationally?
yes we do ship internationally - SADC REGION
How Long Will It Take To Get My Package?
Destination: The shipping destination also plays a crucial role. Domestic shipments within Botswana typically have shorter transit times compared to international deliveries.
PAYMENT
What Payment Methods Are Accepted?
• Electronic Fund Transfers (EFT),
• Cash upon Collection.
• Orange Money.
• Pay to Cell.
• Cash Deposit.
Is Buying On-Line Safe?
• Encryption: Your data is encrypted during transmission.
• Secure Payment Methods: We offer trusted payment options.
Order & Retunrs
How do I place an Order?
Go to the product you want to buy and click add to cart.
Go into your cart and calculate your shipping fee for the product by filling a form (country and location where products are shipped to, znd zip code) then click on update. proceed to checkout. Fill up the billing details , the choose your payment option and proceed to payment.
How Can I Cancel My Order?
1.1. Cancellation Period: The customer may cancel their order within 24 hours of placing it.
1.2. Cancellation Process: If the order has already been shipped, the customer shall follow the returns process to cancel the order.
Do I need an account to place an order?
No you can place orders without having to create an account.
How Can I Return a Product?
a. The customer is to make a written request to return the item within 30 days of receipt of the item. The customer will send an email to sales@smartinstallations.co.bw to make the written request to return an item. Read more about return process on our policy page